Frequently asked questions

Here you’ll find answers to the questions we’re asked most often. If yours isn’t here, email us at service@sillonstudio.com: we reply within 24 hours on working days.

Ordering and payment

How do I place an order?

Choose your design and its finish, add it to your basket, then follow the checkout steps. You’ll receive a confirmation email as soon as your order has been placed.

Which payment methods do you accept?

Payment is secure, by card (Visa, Mastercard), Apple Pay or Google Pay, in euros including VAT. The payment methods available are shown at checkout. See our payment methods.

Can I change or cancel my order?

Email us as soon as possible at service@sillonstudio.com, quoting your order number. If it hasn’t been dispatched yet, we’ll take care of it. Once it has been dispatched, you can exercise your right of return or withdrawal on receipt.

Shipping

How much does shipping cost?

Nothing. Standard shipping is free on all orders, with no minimum spend, across Europe, to the United Kingdom, the United States, Canada, Australia and New Zealand. Outside the European Union, customs duties or import taxes may apply depending on the regulations of the destination country; these are payable by the recipient.

How long does delivery take?

Times are the same for all destinations: we dispatch within 1 to 2 working days, then transit takes 5 to 7 working days, so delivery usually takes 6 to 9 working days. Full details on our shipping page.

Can I track my parcel?

Yes. As soon as your order has been dispatched, you’ll receive the parcel tracking link by email. See also track my order.

Why did I receive several parcels?

A piece of furniture may be shipped in several parcels, which don’t always arrive on the same day. Wait until you have received all the parts before starting assembly.

Assembly

Is the furniture delivered assembled?

No, it’s delivered flat-packed, with instructions. Assembly is not included in the delivery.

Does the furniture need fixing to the wall?

Only when stated on the product page. Screws and wall plugs suited to your wall are not always included: check the specifications.

Choosing your furniture

Will my turntable fit on the cabinet?

A home turntable often takes up around 45 × 35 cm. Compare its measurements with the cabinet’s width and depth given on its product page. Our turntable size guide helps you measure.

How many records can I store?

When a design’s capacity is known, it’s listed in its specifications. Otherwise, allow roughly 1 cm of compartment width for 3 to 4 records, depending on their weight.

Can I put my amp in the cabinet?

Yes, if an open compartment can take it, cables included, with air above and behind it. Designs built for this are grouped in our hi-fi furniture range.

Are the colours on screen accurate?

We do our best to show the finishes as accurately as possible, but they may look different depending on your screen and the lighting in the room.

Returns and guarantees

Can I return a piece of furniture?

Yes, within 30 days of delivery, on top of the 14-day legal right of withdrawal for customers in the European Union. Assembled furniture must be dismantled and repacked, in its original packaging if possible. Return costs are paid by you, unless the item is faulty or we sent the wrong item. All the steps are explained on our returns and refunds page.

How quickly will I be refunded?

Once we receive the return, we refund the purchase price within 7 days at most, using the original payment method.

What should I do if a part is damaged or missing?

Check the parcel on receipt. If anything is damaged, take photos of the parcel and the parts concerned, then email us within 48 hours at service@sillonstudio.com with your order number.

Is there a guarantee?

Yes, the 2-year legal guarantee applies.